Cancellation policy
Some items in our shop may be offered to you as pre-orders. This cancellation policy explains how you can change or cancel this type of purchase.
Pre-orders
When you place a pre-order, you are buying a product that is not yet in stock or will soon be available.
You can cancel a paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel the order, but you can submit a cancellation. If your goods have not yet been handed over to the shipping service provider, you will receive a refund including shipping costs. If the goods have already been dispatched and a return is initiated, the shipping costs cannot be refunded. Further information on returns and refunds can be found in our returns policy.