Skip to content
FREE SHIPPING on orders over 300 € / 260,00 £ / 285 CHF

Frequently asked questions

Product questions

The main difference is an aesthetic. SPRING coat rack is bent from steel wire and the rod is held by the spring tension mechanism. SOLID coat rack is cut from 4mm flat steel and the rod is fixed from behind by a spring bolt screw.

SPRING coat rack has a depth of 25cm and SOLID coat rack has a depth of 29cm.

Due to its low depth of 12cm, SOLID hallway is perfect for the corridor or narrow spaces. If you mainly want to use clothes hangers, you should go for the coatrack version.

Yes, it is possible to order a custom length. However, the delivery time will be longer as we try to collect the orders for our turner. Just contact us and we can make you an individual offer.

All coat rails of the SOLID and SPRING series hold approx. 15 kg per metre. The more brackets are used, the more weight can be supported.

We supply a set of dowels and screws with each product. However, if you have special wall conditions, please consult your specialist shop for advice.

If you have purchased a coatrack from us, we offer you the option of ordering a different rod length from us. Simply go to the "Spare parts and supplements" section and select your desired product. If you do not find what you are looking for or have a question, we will be happy to assist you: Contact us here.

If you have already bought a coat rack from us, you are welcome to order an extra holder or a new set if the old one is lost or damaged or you just need more support on the wall. Simply go to the "Spare parts and supplements" section and select your desired product.

If you only want to buy brackets only you need to know that they are part of our products and do not fit on common poles.

Shipping questions

We try to process every order as soon as possible and try to ship every order within 5–10 working days.

Every order will be hand-packed and checked. Since we have many components, we ask for your understanding in the event of delays. We always do our best.

Shipping times depend on the country you are living in. Continue reading here: Shipping

We use GLS and DHL for general shipping within Germany and Europe. Overseas shipments will usually be sent with UPS or DHL.

In general it is possible to pick up your order at our workshop/studio in Berlin Kreuzberg. As we are no shop we cannot offer regular opening hours to the public. We recommend writing an email and arranging a collection date with us with as precise a time window as possible.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

If your country is not listed just drop us a line here. Thank you!

uYes, import VAT is charged on goods shipped to the UK from abroad. It is calculated on the total cost of the item and the shipping and handling costs. The standard UK import VAT rate is 20 % and is calculated by the local customs authority on importation into the UK and delivered to the buyer by letter or digitally.

We found this tool to calculate import costs: https://wise.com/gb/import-duty/calculator
But we cannot guarantee any of the results displayed.

x